CP magazine code FAILED! What to do :)

I have just entered the Club Penguin magazine c ode for the Blue goggles, Cool ski boots and the sled, as well as a treasure book item :) BUT when I logged on to Tobyp999, the items were GONE!!!
For proof, here is my player card.

WHAT?! So I contact CP...

Tobyp999 to Club Penguin 31st December 2014:
Hi
I got the new Club Penguin magazine (issue 38) and I redeemed the Blue goggles, Cool ski boots and the sled, logged on to put them on and THEY WERN'T THERE! My cache is cleared, and I have checked my whole inventory! PLEASE can I have the items that I PAID FOR? Please?
Waddle On
Tobyp999

I think it is WRONG that I paid for something BUT didn't get! Hopefully Club Penguin will come back son and I will NOT give up until I get what I need!
UPDATE: Club Penguin to Tobyp999 1st January 2015:
(Please note I sent an e-mail to CP saying I would like some igloo contests again :)
Hi penguin pal,

I'm going to answer both of your emails in this one, to make it easier for you!

First, the igloo contests were epic. I would LOVE to see another one happen. I'll pass this suggestion along to the penguins in charge, but we can't make any promises. Keep your flippers crossed! What is your favorite theme to decorate your igloo like?

Second, thanks for the magazine code report! This is a known issue for us, that our tech penguins are working hard to fix. I've added the items into your inventory - Enjoy!!

Waddle on my fine feathered friend,

XXXXX
Club Penguin Support

THANKS :) They are now in my inventory BUT when I put on my ski goggles...

I am BALD! LOL :) I think I'll stick to another hat/wig until this bug is fixed :)


Tobyp999 to Club Penguin 1st January 2015:

THANKS :) I LOVED all the igloo competitions because they were ALL SUPER FUN :) 

BUT my goggles are invisible on-game and can only be seen on my player card...I am BALD! LOL :)

UPDATE: Club Penguin to Tobyp999 2nd January 2015

Hi there!

Thanks for letting us know, were working on getting this fixed as soon as we can so your penguin wont be bald anymore! I hope your head isn't too cold.

If you have anymore questions or concerns please let us know.

Nigel
Club Penguin Support

THANKS Club Penguin :)  I will also update when this bug is fixed :)